INTRODUCTION
This website, www.hopecitybrampton.com (the "Website"), is owned and operated by Hope City Church located at 11613 Bramalea Rd, Brampton, ON L6R 0C2, Canada. These Terms and Conditions ("Terms") set forth the terms and conditions under which you may use our website and the services offered by Hope City Church. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
OWNERSHIP AND OPERATOR
This Website is owned and operated by Hope City Church, a legal entity duly established under the applicable laws of Canada. Throughout these Terms, references to "we," "us," or "our" refer to Hope City Church.
DESCRIPTION OF SERVICES
The Website provides information about Hope City Church, including but not limited to its mission, events, and community activities. It also serves as a platform for users to engage with the church's content and services.
BINDING AGREEMENT
By accessing or using the Website, you agree that these Terms constitute a legally binding agreement between you and Hope City Church. If you do not agree with any part of these Terms, you are advised not to use the Website or its services.
NO LEGAL OR PROFESSIONAL ADVICE
The content on the Hope City Church website is for informational purposes only and does not constitute legal, financial, or professional advice. Users are encouraged to seek professional advice or relevant authorities for specific situations.
EXTERNAL LINKS
The Website may contain links to external websites not operated or controlled by Hope City Church. We are not responsible for the content, privacy policies, or practices of these external sites. The inclusion of any link does not imply endorsement by Hope City Church.
LIMITATION OF LIABILITY
Hope City Church, its leaders, staff, or affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of the Website.
A LEGAL DISCLAIMER
KEY COMMERCIAL TERMS
For items offered on the Website, you agree that reading the full item listing before committing to buy it is your responsibility. You enter into a legally binding contract to purchase an item when you commit to buy and complete the check-out payment process. Prices are listed on the Website, and we reserve the right to change them at any time. Additional information about pricing and sales tax is available on the payments page.
RETURN AND REFUND FOR EVENTS
For our paid events, payments are typically processed through FellowshipOne, not directly on our website. In the event of unforeseen circumstances leading to the cancellation of an event, we will make every effort to reschedule. However, we understand that rescheduling might not always be feasible for everyone.
Refunds for event cancellations will be handled on a case-by-case basis, considering the circumstances. Our primary goal is to work with you to find a fair and reasonable solution. If you find yourself in a situation where you need a refund for a cancelled event, please reach out to us directly.
RETENTION OF RIGHT TO CHANGE OFFERING
We may, without prior notice, change the services, stop providing features, or create limits for the services. We may temporarily or permanently terminate or suspend access to the services without notice and liability for any reason or for no reason.
WARRANTIES
When a valid warranty claim is received, we will repair the defect or replace the product. If unable to do so within a reasonable time, a full refund will be offered. Customers are responsible for return shipment of the product.
OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHT AND LOGOS
All materials, including software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, and other intellectual property rights, are the exclusive property of Hope City Church. Users are not granted any rights unless explicitly provided in these Terms.
USER-GENERATED CONTENT
By uploading content to the Website, you affirm that you own the relevant rights to the content or possess the appropriate license to upload, transfer, or send the content to us. This includes but is not limited to, designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works.
Public Display of Content
Uploaded content may be publicly displayed on the Website, allowing the broader community to engage with and appreciate your contributions. This can include features such as comments, likes, and shares, enhancing the interactive nature of our platform.
Protection of Personally Identifiable Information (PII)
While we encourage the sharing of content, we take the protection of personally identifiable information (PII) seriously. Personally identifiable information includes details that can be used to identify, locate, or contact an individual. Examples include names, addresses, phone numbers, and email addresses.
We employ best practices and robust security measures to safeguard any personally identifiable information shared through user-generated content. However, it is important to note that no system is entirely immune to potential risks, and we cannot guarantee absolute protection.
User Responsibility
We strongly advise users to exercise caution and discretion when sharing personal information through user-generated content. Avoid sharing sensitive information that you would not want to be made public. Users are responsible for the content they upload and any personally identifiable information included in that content.
FEEDBACK AND CUSTOMER SERVICE
At Hope City Church, we are dedicated to providing excellent customer support and ensuring that your experience with our website is positive and seamless. If you have any questions, or concerns, or require assistance, our customer support team is here to help.
CONTACT INFORMATION
For customer support, you can reach us through the following channels:
Email: support@hopecitybrampton.com
Phone: (905) 799 - 1188
Mailing Address:
Hope City Church
11613 Bramalea Rd
Brampton, ON L6R 0C2, Canada
OPERATING HOURS
Our customer support team is available during our regular operating hours:
Monday to Thursday: 9:00 AM to 5:00 PM (EST)
Friday to Sunday: Closed
Please note that responses to emails and voicemails received outside of these hours will be addressed promptly during the next 2 business days.
HOW CAN WE ASSIST YOU?
Our support team is ready to assist you with:
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General inquiries about Hope City Church and its services.
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Technical support for any issues related to the website.
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Questions about our events, activities, or community initiatives.
FEEDBACK AND SUGGESTIONS
We welcome your feedback and suggestions as they help us improve our services. If you have any thoughts or ideas you'd like to share, please feel free to reach out.
EMERGENCY CONTACT
For urgent matters related to the website, the designated emergency contact is Brianne Manuel. Calls can be made to (905) 799 - 1188, and if it's urgent, please leave a message or request an active transfer to Brianne.
YOUR EXPERIENCE MATTERS
Your satisfaction and experience with Hope City Church are important to us. Our customer support team is committed to providing timely and helpful assistance to address any queries or concerns you may have.
Thank you for being a valued member of the Hope City Church community.